IIBIT prides itself on the range of services and facilities offered to students to make them feel at home in their new environment. These services include:

Pre-Departure Kit and Assistance

IIBIT provides information and advice about how to prepare for arrival in Australia and what to expect on arrival. A pre-departure kit is sent to all students before they leave their home country. Students may also contact our admissions staff via email for more information at:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Airport Reception and Airport Pick Up

New students arriving from overseas are met at Sydney International Airport by IIBIT staff or senor students and are transferred by car or bus to their prearranged accommodation. Students are then assisted with basic needs such as changing money, telephoning home, buying food and any other items. Students are required to make a request for airport pick-up at least two weeks in advance (conditions and charges apply). In order to do this, contact our friendly admissions staff via email for details at:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Accommodation and Settling In Support

Our dedicated student support staff can help organise accommodation for students in advance of their arrival. Every effort is made to enable students to acquire the accommodation best suited to their needs. IIBIT staff will assist students to settle quickly and successfully into their accommodation and to familiarise themselves with local shopping, opening a bank account and getting to know the city, its services, its surrounds and the local transportation system. Students are required to make a request for accommodation at least 6 weeks in advance for home stay. If the advice is required on other types of accommodation, contact our admissions staff via email for details at:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Advice and Enrolment Assistance

All IIBIT students in Australia must formally enrol by submitting a completed enrolment form. Enrolment for IIBIT courses is conducted in the week prior to the commencement of classes each semester. Each student is sent details of IIBIT enrolment advising of the date, time and venue for enrolment. During enrolment students are given course advice to ensure they are enrolled in both the correct course and units of study. Assistance is given throughout the process to ensure each student is successfully enrolled. For new students enrolment is an opportunity to meet academic and administrative staff and managers at IIBIT and to have any queries or concerns resolved.  

IIBIT Student Services will also provide advice and support via website, telephone or email.  For further information and contact details for IIBIT Students Services staff please email them at:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Orientation Program

An Orientation program is conducted before classes begin and is compulsory for all newly arriving overseas students. Orientation is conducted by experienced staff from IIBIT. The program includes information about IIBIT student support services, facilities, healthcare, obtaining legal advice; what to do in an emergency and contact details of the IIBIT staff that can assist. In addition information is provided about the rights and responsibilities of IIBIT students, including information about complaints, appeals and the legal requirements regarding study and residence in Australia.

Orientation also includes guidelines about how to study successfully at IIBIT and an introduction to Australian culture, society and life. In addition to the formal processes described above, students at orientation have their first opportunity to meet their fellow students and staff over some typically Australian refreshments.

Counselling Service

Trainers are available to assist students with learning difficulties. If student’s own trainers are unavailable they can approach the Campus Manager or their Course Coordinator who will organise assistance.

If a student is experiencing personal difficulties (such as: lack of motivation, time management, exam preparation, oral presentation, working in groups, language difficulties, home sickness), appointments can be made with Student Services staff( located on Level 4) to meet a counsellor. IIBIT counselling service is free, confidential and voluntary.

Counselling services are provided every Tuesday: 9.30 am to 12.30 pm and 1.30 pm to 5.00 pm

Students with legal problems should see Student Services staff, who will be able to assist or refer them to the appropriate agency.

IT Helpdesk Service

The helpdesk is the first point of contact for all IT related queries and services at IIBIT. Student ID cards and computer accounts are issued here. The helpdesk can be contacted by:

  • Telephone: 02 9269 6925
  • Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Walk-In Support at the campus helpdesk office (Level 2, Room 211)

Library Facilities

The IIBIT Library is located in Room 308, Level 3 and is open from 9:00am to 9:00pm from Monday to Friday. It is equipped with resource and reference books, journals, newspapers, computer workstations with internet access and free Wi-Fi and books that are relevant to your course.

Students need to present a valid IIBIT student ID card in order to access Library facilities including photocopying, printing and email services.

Student Common Room Facilities

IIBIT provides a student common room with basic amenities, such as a microwave, vending machine, fridge, boiling water, pure drinking water, Foxtel satellite television and table tennis.

First Aid Facilities

First Aid Kits and supplies are kept on the premises. The First Aid Officer responds immediately to requests for first aid assistance.

Student Services can be contacted by:

  • Level 4, Room 403
  • Telephone: 02 9269 6924/02 -26969 6923

Prayer Room

A specially designated prayer room is available for students on Level 3

I.T. Facilities

Students are provided with a computer account and a home directory which is regularly backed up. Computing laboratories (‘labs’) contain workstations running the wide range of software packages used in the teaching programs available for students. Workstations are equipped with a high speed internet connection which is monitored and filtered to provide a secure study environment. All computer labs are networked for printing and use the Monitor system for secure document release and to debit the cost of printing. Students use their ID card and user account to print and photocopy. Colour printers and autoloaders to recharge print cards are available on all floors of the campus and the Library.

Lecture halls are equipped with a projector and workstation configured with the standard computer lab software. 

Wireless access is available to all current students and can be accessed via any Wi-Fi-enabled laptop or mobile device that supports WPA2 wireless security.